Q: How do I book a charter?
Once you notify our office that you would like to book a charter, we will send you a confirmation email. It is very important that you review all the details of your confirmation for accuracy. If everything is correct, you must sign your confirmation and send it back with your deposit.
Q: How far in advance do I have to book?
Bookings are based on availability; many of our busy days sell out months in advance. However, if we’re available, Gaten’s will meet your needs with 24 hours’ notice. All trips must be paid in full prior to departure. Only cash, credit cards, cashier’s checks and money orders are accepted within 3 weeks prior to your departure. Full payment & itineraries are due 3 weeks prior to the trip's departure.
Q: How far in advance should we reserve our motor coach?
We suggest reserving your motor coach as far in advance as possible to make certain the equipment is available. We can accommodate last minute bookings as well, but availability of equipment may be affected.
Q: Can I request a driver?
Yes, please let us know if you would like to request a driver, and we will make every effort to meet your request. Unfortunately, not all requests can be granted, but you can have confidence in knowing that you will have a professional, safe driver no matter what.
Q: What is Gaten’s Adventures cancellation policy?
The cancellation policy applies to all groups, regardless of the date the trip was booked. Cancellation of entire trip prior to 30 days out, less any money that is non-recoverable from service providers and the group, will be assessed a $50.00 booking fee. From 29-15 days prior to departure, 50% of total travel fare will be refunded and any money that is non-recoverable from service providers. If group is entitled a refund, it will be 7 to 10 business days before refund is processed. From 14 days out prior to departure, there will be no refund.